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Salesforce Certified Slack Administrator Sample Questions:

1. A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?

A) Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
B) Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
C) Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
D) Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.

2. You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?

A) Create a naming convention for each of the three projects, and add them as default channel naming prefixes.
B) Create a spreadsheet that maps each channel to its project, and pin it to the #general channel.
C) Install an app from the Slack app directory that automatically updates channel topics based on predefined criteria.
D) Ask members to include the project name in the channel description upon channel creation.

3. Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?

A) Restrict new channel creation to admins only.
B) Standardize and communicate channel naming conventions.
C) Encourage members to add a channel purpose and topic.
D) Change her workspace settings to allow all members to archive channels.

4. You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)

A) Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
B) Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
C) Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.
D) Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.

5. You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?

A) A cross-functional team would like to explore new ideas for providing customer value on a new product line.
B) A team within your organization has announced that they're kicking off a new project and will need a channel to collaborate.
C) A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of role requirements, compensation, and candidate information.
D) Your organization is globally distributed and would like to create a channel specific to events occurring at your organization's headquarters location.

Solutions: