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Salesforce Certified Slack Administrator Sample Questions:

1. In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A) Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.
B) Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
C) Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
D) Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

2. You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?

A) Multi-Channel Guest with access to all relevant project channels
B) Full member with access to the marketing workspace
C) Single-Channel Guest with access to one project channel
D) Slack Connect direct message (DM) between the contractor and project lead

3. Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do? (Select the best answer.)

A) Create a workflow using an incoming webhook once the report is generated.
B) Gather a team to begin developing a custom Slack app.
C) Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
D) Search the Slack App Directory for an existing Slack app that supports the online tool.

4. Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?

A) Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
B) Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
C) Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
D) Downgrade your Slack plan to Business+ and turn off SSO.

5. As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower Slack adoption and usage.
What is the best solution to maintain security and ensure a positive mobile user experience?

A) Log all users out of mobile anytime your organization experiences a security threat.
B) Allow all users to remain logged in infinitely.
C) Set a mobile session duration of 2 weeks for all mobile devices.
D) Allow users to set their own mobile session duration.

Solutions: