Exam Name: Salesforce Certified Slack Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Policies and Settings | 22% | - Security and compliance configurations - Analytics and dashboard usage - Identity and access management - Slack Connect and app approval settings |
| Learning and Enablement | 18% | - Create learning materials and resources - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Design training programs for users and admins |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Governance Structure | 8% | - Manage workflows and processes - Establish governance policies - Define admin and owner roles |
| Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
Salesforce Certified Slack Consultant Sample Questions:
Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?
- A. Enable session duration in org SSO settings to have a session duration of 720 hours.
- B. Enable session duration in org security settings to have a session duration of 30 calendar days.
- C. Enable session duration in org security settings to have a session duration of 720 hours.
- D. Enable session duration in org SSO settings to have a session duration of 30 calendar days.
Correct Answer: C 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?
- A. The Slack customer success manager
- B. The Slack account executive
- C. The Slack admin on your client's engagement team
- D. Your client's executive sponsor
Correct Answer: C 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
- A. Contact a Slack Admin.
- B. Take the Slack Admin Certification Prep Course.
- C. Reach out to the help desk.
- D. Check out the resources in the Slack Help Center.
Correct Answer: D 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?
- A. Users Admin
- B. Channels Admin
- C. Roles Admin
- D. Compliance Admin
Correct Answer: C 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?
- A. The channel is private.
- B. The users have accidentally filtered their search results.
- C. The users have not enabled Slack Connect.
- D. The channel is public but in a workspace that not all users belong to.
Correct Answer: D 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
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