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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) Root Cause Analysis
B) Solution Manager Diagnostics
C) SAP Notes
D) Implementation Roadmap

2. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Root Cause Analysis
B) Work Center
C) Maintenance Optimizer
D) Implementation Content

3. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
B) You cannot deny the customer's request as the customer is always right.
C) Avoid the message for as long as possible eventually the customer will not want you to take any action.
D) Update the customer regularly to let them know you need more time to investigate the issue.

4. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Liaises with the end customer of the Partner to assist with the booking process.
B) Develops a service plan.
C) Is available 24*7 by phone or email.
D) Acts as a single point of contact for partner needs within the partner Edge framework.

5. What is a work center in the SAP Solution Manager? (Choose two)

A) A web-based access point to enhance support functions enablement
B) A user community
C) A tailored and role-based user environment
D) Software to monitor SAP systems

Solutions: