Exam Name: SDM Certification - PS NSOP
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Service and Communication | - Service delivery
|
| Performance and Service Monitoring | - Performance monitoring
|
| Network Optimization and Troubleshooting | - Problem diagnosis
|
| Network Service Operations Fundamentals | - Service operation principles
|
| Operational Procedures and Best Practices | - Operational standards
|
Nokia SDM Certification - PS NSOP Sample Questions:
Which statements BEST describes how NwOps Solutions are put together?
- A. NwOps solutions cannot deviate from the Operations Model.
- B. It is mandatory that NwOps solutions must include shared delivery.
- C. NwOps solutions must be part of a larger deal.
- D. NwOps solutions must cater for the end-end business model of an individual Operator.
What is a typical contractual risk?
- A. The customer might postpone the payment of the issued invoices due to liquidity issues communicated in the press.
- B. A new handset from a fairly unknown producer was launched by one of our customer what might cause unexpected signalling or non 3GPP conformance.
- C. The wording in the annex of the contract is in contradiction with the main body and might be used by the customer to open up the agreement again to renegotiate conditions.
- D. The only and best technical experts with excellent knowledge about the customer network is on sick leave since few days and might not return for several month.
Why is it important to record changes in scope, schedule or cost?
- A. To ensure that change management can approve the changes.
- B. To ensure NSN is able to fulfill its contractual obligations satisfactorily over the contract life cycle.
- C. To ensure customer satisfaction.
- D. To maintain the profitability of the business case for NSN.
In the Joint Project Governance Model (part of MS Operations Model). Which of the model levels deal with: Agreement Level Management including change management Program
Initiation and follow up Steering operational activity
- A. Joint Steering Level.
- B. Tactical Management Level.
- C. Executive Management Level.
- D. Joint Operational Level.
Which statement BEST describes the difference between Service Level Agreements (SLA's) and Operational Level Agreements (OLA's)?
- A. SLA's measures network performance and OLA's operational performance.
- B. OLA's is contractually binding and SLA's are not.
- C. There is no difference and both SLA's and OLA's can be used as a matter of preference.
- D. SLA's are contractually binding and OLA's are not.
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