Exam Name: SDM Certification - NI
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
| Topic 2: Risk and Change Management | - Risk Identification and Mitigation
|
| Topic 3: Project Management & Delivery | - Project Planning and Execution
|
Nokia SDM Certification - NI Sample Questions:
What are the main benefits of keeping an action point list of open/closed issues with your customer?
- A. A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
- B. It serves as the basis for contingency reserves revision.
- C. Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
- D. The action point list serves as evidence for objective achievements.
Which NI Key Performance Indicator gives an indication of cash flow performance in my project?
- A. TILT - Telecom Implementation Lead Time.
- B. RA - Rollout Accuracy.
- C. P-SQI - Project Site Quality Index.
- D. SILT - Site Invoice Lead Time.
An accuracy KPI has dropped significantly compared to previous periods. After some initial checks it turns out that the data is correct. What is the right way to proceed?
- A. Organize a meeting with NPO in order to make a action plan to improve.
- B. Communicate the deviation to the project stakeholders
- C. Organize a meeting with key team members in order to identify root causes and make an action plan to improve.
- D. Inform the CT head on the next CT meeting.
What is the duration of a Short Term Planning (STP) period?
- A. 1 Year.
- B. 1 Month.
- C. 1 Quarter.
- D. 6 Months.
Demand Planning meetings will generate inputs to:
- A. MRA, with impact to resource allocations to project team.
- B. Rollo, with impacts to volumes estimations.
- C. Nelle, with impacts to Supply Chain and PRS(Profitability Reporting System) figures.
- D. SAP, with impacts to sales estimations.
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