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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
B) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
C) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
D) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.

2. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
B) KPIs take a long time to implement in a GUI so they must be defined early in the project.
C) KPIs track project success and if the promised value is delivered.
D) KPIs document the solution performance and indicate whether hardware needs to be upgraded.

3. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an additional 5,000 end user licenses
B) Define the new users in the existing IBM SmartCloud Control Desk
C) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
D) Build a separate instance of IBM SmartCloud Control Desk

4. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
B) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
C) When there will be more then 50 concurrent users, and time to value is critical for the project.
D) When there will be no more then 50 concurrent users, and time to value is critical for the project.

5. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) At least three
B) At least five
C) One is enough
D) At least two

Solutions: