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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To draw an organization chart
B) To identify Key Performance Indicators
C) To identify the decision makers
D) To evaluate license needs

2. What are three types of changes in the Changes application? (Choose three.)

A) Standard Change
B) Planned Change
C) Emergency Change
D) Critical Change
E) Normal Change
F) Scheduled Change

3. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) A proactive service level agreement modeling and enforcement solution.
B) An integrated accounting and procurement solution.
C) An automated, self-service catalog for requesting end-to-end service provisioning.
D) A comprehensive IT asset and service management solution.

4. What has to be considered in the service design stage according to ITIL?

A) the design of the service catalog
B) the design of measurement systems, methods, and metrics
C) the design of Service Level Agreements
D) the design of functions and applications

5. A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A) switch the OS platform from AIX to Linux
B) install IBM DB2 on a PowerHA (formerly HACMP) cluster
C) double the number of IBM WebSphere and IBM DB2 nodes
D) install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster

Solutions: