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Apple Desktop Service Certification Sample Questions:

1. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Start up from a known-good startup disc.
B) Verify the hard disk with Disk First Aid.
C) Reinstall the appropriate Mac OS.
D) Replace the built-in display.

2. Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY

A) Apple logo appears on display.
B) Flashing question mark appears on display.
C) Computer beeps three times.
D) Startup chime sounds.
E) Fans turn off.

3. On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A) selecting the application in the list displayed in the Rosetta pane of System Preferences.
B) first installing Rosetta from the Mac OS X Installation disc.
C) selecting the "Open using Rosetta" checkbox in the application's Info window.
D) dragging the application's icon on top of the Rosetta icon in the Dock.

4. When would component isolation be useful?

A) Before asking probing questions.
B) After escalating the issue.
C) Before trying quick fixes.
D) After verifying the repair.

5. You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?

A) Network Utility
B) Process Viewer
C) System Profiler
D) Terminal
E) Apple Hardware Test

Solutions: