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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) SAML
B) X 509
C) SPNEGO
D) OpenlD2.0

2. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Fine-tuning activities
B) Scoping option
C) Code list restriction
D) Workflow rule

3. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to make custom reports available on the home page
B) You want to restrict drop-down list values for a specific group of users.
C) You want to standardize system access
D) You want to perform fine-tuning activities.
E) You want to set up a service agent for an administrator

4. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A) The Define Exceptions step is disabled
B) Access restrictions for territories are not available
C) Additional fields become available for territory determination
D) The Override Territory box is not available

5. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business role
B) Organizational unit
C) Employee
D) Business user

Solutions: