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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What is the function of the F1 key? (Choose two)

A) Display an explanation of a field's uses.
B) Display a list of possible input values.
C) End the session you are in.
D) Display detailed technical information on a field.

2. Which of the following statements accurately describe a client in an SAP system? (Choose two)

A) A client corresponds to a customer.
B) A client represents a completely independent business entity.
C) A client may represent an entire company.
D) A client has its own database.

3. How do you search for matching notes and messages for a given message? (Choose two)

A) Search on notes with support packages/releases included.
B) Include customer specific descriptions in the search fields.
C) Search on notes with customer installation number.
D) Use technical terms (not long texts, but error messages).

4. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is a powerful instrument in organization and reporting within Product Support.
B) In SAP, a product hierarchy is used for pricing.
C) It is part of the Service Level Agreement.
D) It is a view on the Application Component Hierarchy.

5. How can you get message updates from SAP? (Choose two)

A) The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
B) Via SAP Service Marketplace
C) The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
D) Via e-mail

Solutions: