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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Microsoft Windows Active Directory is used to control access to the system.
B) Cisco Synchronization Service is used to control access to the system.
C) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
D) Microsoft SQL Server accounts and logins for all users are used to control access to the system.

2. When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

A) SIP
B) H.323
C) MCGP
D) SCCP

3. In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Voice Gateways can be distributed at multiple locations.
B) The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
C) The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
D) The Cisco Unified Communications Manager cluster can be split between two data center locations.

4. In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A) Include only 350 as concurrent logged-in agents.
B) Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
C) Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.
D) Include an average of the agent and port count as 375 agents.

5. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

A) presents caller data to agent in pre-call whisper with the Cisco IP phone
B) controls call and agent state
C) presents information provided by the caller from the voice response system
D) places outbound calls for agents in the Outbound Option Progressive mode
E) accepts Instant Messaging requests from third-party chat clients routed to the agent

Solutions: