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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Mark's MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?

A) TargetDiskMode
B) Single User
C) Reset PRAM/NVRAM
D) Verbose mode

2. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Directory Utility
B) Console
C) Disk Utility
D) Thunderbolt Setup Utility

3. If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False

A) False
B) True

4. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Delete the application's preferences from /Users/Paolo/Library/Preferences.
B) Delete then reinstall the VoIP application.
C) Open the Disk Utility, choose the startup disk and repair disk permissions.
D) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.

5. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Start the MacBook Pro from an external disk, or netboot image.
B) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
C) Create a new location in System Preferences > Network.
D) Create a new user in the Users & Groups preferences pane and test in that user.

Solutions: