Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| AICC Industry Trends and Market Opportunities | - AICC Market Analysis
|
| Huawei AICC Product Features | - Operations and Management
|
| Project and Sales Capability | - Presales Methodology
|
| Huawei AICC Solution Overview | - Product Portfolio
|
| AICC Solution Design and Scenarios | - Solution Planning
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?
- A. IVR System
- B. UAP Client
- C. Media Server
- D. CTI Server
Correct Answer: D 🗳️
The G.729 audio codec provides higher audio fidelity and lower bandwidth consumption compared to the G.
711 codec.
- A. False
- B. True
Correct Answer: A,B 🗳️
Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?
- A. ICD Router
- B. CTI Server
- C. Media Server / Fax Detection Module
- D. UAP
Correct Answer: C 🗳️
In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?
- A. You need 20 agents to handle the load.
- B. The average call duration is 1 minute.
- C. The average speed of answer will be 20 seconds.
- D. You need a number of trunks such that only 1% of calls will be blocked.
Correct Answer: D 🗳️
A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?
- A. A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
- B. The ICD engine fetches the data as part of the routing logic.
- C. The CTI server makes a direct SQL query to the CRM database.
- D. The UAP itself uses a pre-configured widget or iframe to display the CRM page.
Correct Answer: A 🗳️
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