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Salesforce Certified Field Service Consultant Sample Questions:

1. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Resource Schedule Optimization
B) Group Nearby
C) In-day Optimization
D) Reshuffle

2. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A) Soft Boundaries
B) EmergencyPolicy
C) Customer First
D) High Intensity

3. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A) Leverage the Match Skills Scheduling Policy when scheduling appointments.
B) a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
C) Leverage the Match Skills Work Rule when scheduling appointments.
D) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

4. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A) Assign a Field Service Mobile License to the user.
B) Update Public Group membership.
C) Modify the user's Profile.
D) Modify the user record.

5. Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

A) Company logo
B) Company address
C) Company style sheets
D) Company colors

Solutions: