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EXIN ITIL 4 Foundation Sample Questions:

1. What type of charge is often used for resolving incidents or implementing security patches?

A) Normal change
B) Change model
C) Standard change
D) Emergency change

2. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A) Focus on value
B) Think and work holistically
C) Optimize and automate
D) Start where you are

3. How are target resolution times used in the 'incident management' practice?

A) They are scheduled, assessed and authorized to reduce the risk of service failures
B) They are initiated, approved, and managed to ensure that predictable responses are achieved
C) They are agreed, documented, and communicated to help set user expectations
D) They are established, reviewed, and reported to ensure that customers are happy with the service

4. Which is the definition of an IT asset?

A) Any financially valuable component that contributes to a service
B) Any component that needs to be managed to deliver a service
C) Any request from a user that is a normal part of service delivery
D) Any change of state that has significance for the management of a service

5. Which of the following statements about 'outcomes' is TRUE?

A) The level of expenses regarding a technology for a service is defined by an outcome
B) Outcomes provide assurance to stakeholders regarding the performance of a service
C) An outcome depends on at least one output to deliver a result
D) The delivery of products to a stakeholder is enabled by outcomes

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