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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C) TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
D) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

2. What three things should you do once you have established a global default coverage?

A) Use Application Composer to include milestones on the Service Request Layout if desired.
B) Createan ESS job to Monitor Service Request Milestones.
C) Use Application Composer to configure warning emails about milestone compliance events.
D) Create an ESS job to Aggregate Service Requests.

3. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Validate that AllowDuplicate is selected on the product item.
B) Verify that Root Catalog is selected on the product groups.
C) Validate that the product item is active and published.
D) Verify that Eligible for Service is selected on the product item.

4. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add images as the productimage will not be pulled from Engagement Cloud.
B) Configure products groups and product items in Engagement Cloud.
C) Add product ID(s) to the database component.
D) Add the Product object to your DCS application.

5. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is exportable to Excel.
B) It allows users to save searches for later reuse.
C) It is available only toauthorized administrators.
D) It is searchable by date range, username, event type, event severity, and event duration.
E) It is enabled by default.

Solutions: