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Avaya Oceana® Solution Support Sample Questions:

1. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Agent Controller (UAC)
B) Call Server Connector (CSC)
C) Unified Collaboration Model (UCM)
D) Unified Collaboration Administration (UCA)

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
B) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
C) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
D) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
E) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/

3. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Initial (run every time for synchronization)
B) Choose Import Mode: Initial (only for Initial synchronization)
C) Choose Import Mode: (renew for renewing synchronization)
D) Choose Import Mode: Sync (run every time for synchronization)

4. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
B) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
C) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
D) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

5. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
B) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
C) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

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