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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the Priority of the Campaign
B) the Campaign Strategy
C) the POM Campaign Manager
D) the POM Campaign Director

2. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
B) Upgrade the Auxiliary EPM.
C) Restart httpd on the Auxiliary EPM.
D) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>

3. Which two statements about a completion code are true? (Choose two)

A) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
B) When using a custom completion code, it needs to be included in a contact strategy.
C) One needs to include a system completion code in CCW to use a completion code.
D) Completion codes are hard coded and new completion codes cannot be created.

4. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ICR Pluggable Data Connector (PDC)
B) the Self Service Application (SSA)
C) the ACR call Control application (CCA)
D) the ICR Core

5. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
B) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
C) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
D) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign

Solutions: