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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) IIS
B) Voicemail Pro
C) ContactStore
D) One-X Portal
E) CCR

2. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm call please hang up". Which description is true?

A) The telephone display message cannot be changed.
The prompt cannot be changed.
B) The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.
C) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.

3. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) NCLI3033211234
B) Ns3033211234
C) NCID3033211234
D) Nss3033211234

4. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

5. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Research possible causes and implement a solution
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Replace hardware outside warranty.
E) Test and document the results of the implemented solution.

Solutions: