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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Outcalling
B) Voicemail Pro with IMS
C) Message Manager
D) Unified Messaging
E) Voicemail Pro with UMS


2. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.


3. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?

A) IP 500v2 with redundant processor
B) IP Phones with backup call server
C) VoiceMail Pro with a backup server
D) IP Office Resiliency License


4. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) User must be defined as an agent in one-X Portal.
D) User must be a member of a hunt group.


5. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) License for the secondary VoiceMail Pro Server
B) Secondary VoiceMail Pr Server installed on the network
C) Backup Server IP Address configured on IP Office
D) Primary Server IP Address configured on the secondary server


Solutions:

Question # 1
Answer: E
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: B,C

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