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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which backup would contain a complete image of the system on Proactive Contact?

A) Complete System
B) Create Bootable Backup
C) System Configuration Files
D) System and Calling Lists

2. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) Max Records In Editor
B) MAXJOBS in master.cfg
C) MAX_EXPANSION_UNIT in master.cfg
D) Max Additional Units in Editor

3. A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A) opmon.cfg
B) dispatcher.cfg
C) dgswitch.cfg
D) phonefmt.cfg

4. What should the crontab of a secondary dialer have?

A) pds_maintenance and mts_maintenance
B) pds_maintenance, mts_maintenance and db_mainlenance
C) pds_maintenance and db_rnaintenance
D) pds_maintenance

5. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) The db_maintenance script is not scheduled in cron.
C) A database backup has not been run recently.
D) The dialer's disk capacity was not sized properly when the dialer was installed.
E) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.

Solutions: