Humanization of Design

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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users buy the software product but repeatedly need to call support because they don't understand how to use it
B) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
C) Users resist using a software product which is essential for their daily work because it lacks usability
D) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface

2. Why are positive usability findings of high importance? Which of the following statements is wrong?

A) Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
B) Positive usability findings allow a better view of the usability of the product.
C) Positive findings are of high importance because they can be used in the report to justify the costs of the test.
D) Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.

3. Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions

A) iii, iv & v are true, i & ii are false
B) ii, iv & v are true, i & iii are false
C) ii & iv are true, i, iii & v are false
D) i, ii & v are true, iii & iv are false

4. Which of the following elements are addressed by the WCAG?
i. Resizability of text
ii. Visually appealing design
iii. Text alternatives
iv. Keyboard accessibility
v. Mouse input

A) i, iii, iv & v are true, ii is false
B) iv & v are true, i, ii & iii are false
C) i & iii are true, ii, iv & v are false
D) i, ii, & iii are true, iv & v are false

Solutions: