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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. When is organizational culture a liability?

A) When the organizational culture reduces ambiguity for employees.
B) When a strong organizational culture limits diversity within the organization.
C) When the culture includes shared values on organizational goals.
D) When core values are shared by different departments within the organization.

2. What is a positive effect of a cohesive group?

A) Improving group productivity
B) Bringing heterogeneity to the process
C) Reducing group norm effect
D) Promoting value flexibility

3. Which method should be used to maximize team member participation in a global meeting?

A) Alpha-direct technologies to maintain communication links
B) Online using computer technologies and/or phone communication
C) Unilateral electronic messaging to facilitate communication
D) A Delphi-like sequence of notes via carrier mail to encourage dialog between members

4. How can an organization transmit its culture to its employees?

A) By requiring employees to memorize the mission statement
B) By influencing the balance of cultural backgrounds of employees
C) By studying employee gripes and complaints
D) By creating and repeating ritualistic activities

5. Which team type takes on many responsibilities of their former supervisors?

A) Problem-solving team
B) Cross-functional team
C) Virtual team
D) Self-managed work team

Solutions: