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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?

A) Under Add Resource in Expression Sets
B) Under the Decision Table
C) Entry Criteria for Process builder
D) Under Omniscripts and while setting options

2. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of food outlets in the city. They want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-away, dining, or a combination of both. The categorization only applies to specific questions in the assessment. To which object should they add new categories?

A) Assessment Task Definition
B) Assessment Question
C) Action Plan
D) Assessment Indicator Definition

3. A county uses Public Sector Solutions to manage business licenses. Some license types require an inspection before issuance, while others do not. Administrators want to control this behavior without modifying automation whenever new license types are introduced. Which approach is best?

A) Create separate Flows for every license type
B) Store inspection requirements in configurable metadata or business configuration that Flow evaluates
C) Require staff to manually determine whether inspections are necessary
D) Hard-code every license type in Apex

4. A city government offers multiple assistance programs that require applicants to answer different eligibility questions based on household characteristics. Administrators want to modify question logic each year without changing code. Which solution best meets this requirement?

A) Create separate Lightning pages for every program
B) Build a dynamic OmniScript using conditional visibility and Decision elements
C) Use Validation Rules to display questions
D) Write Apex controllers for each eligibility rule

5. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
B) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
C) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
D) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

Solutions: