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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

A) Failure to perform thorough unit testing during the development process
B) Failure to include all stakeholders in the requirements gathering process
C) Failure to validate the application against the functional requirements

2. A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers.
The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

A) Assign the test case to another tester.
B) Assign a bug to the development team.
C) Attempt to reproduce the issue.

3. A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

A) The previous VP's requirements fail to meet current formatting standards.
B) The previous VP's requirements may differ from those of the new executive.
C) The previous VP's requirements are outside of the Salesforce framework.

4. Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process.
During the backlog regiment session, the BA discovers the few user satires are no longer needed.
What should the BA do next?

A) Cancel these user stones and remove them from the backlog.
B) Move these user stones to the button of the backlog.
C) Review these user stones in the backlog at the next sprint retrospective.

5. A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?

A) Each BA should enter their business needs in a shared spreadsheet,
B) Each BA should use their own separate documentation.
C) Each BA should use a shared system that has version control.

Solutions: