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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

How frequently does Oracle release a new version of a product?

A. Once in three months
B. Once in four months
C. Every month
D. Once in six months

Question 2

Which four types are used by incidents queues?

A. Standard
B. Round Robin (All)
C. FIFO
D. Quick
E. LIFO
F. Advanced Routing
G. Round Robin (Logged In)

Question 3

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A. Update variables with the changed address and phone numbers.
B. Update customfields with the changed address and phone numbers.
C. Create the standard text with the current address and phone numbers.
D. Update the standard text with the changed address and phone numbers.
E. Create custom fields for the address and phone numbers.
F. Create variables with the current address and phone numbers.

Question 4

Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A. AVG
B. SUM
C. DECODE
D. NVL
E. IF

Question 5

Which two types of joins are available in analytics?

A. Intersection
B. Peripheral
C. Inner
D. Outer LTD) External
E. Internal

Solutions: