Exam Name: Nortel Contact Center RIs. 7.0 SCE Scripting
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 922-062 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center SCE Scripting Fundamentals | - Scripting tools and interfaces
|
| Topic 2: Troubleshooting and Optimization | - Script debugging
|
| Topic 3: Contact Center Routing and Interaction Handling | - Call routing logic
|
| Topic 4: Contact Center System Integration | - Application integration
|
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