Exam Name: NAV 2009 Relationship Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
Over 39687+ Satisfied Customers
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- Total Questions: 50
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- Two Modes For MB7-846 Practice
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- Total Questions: 50
- Updated on: Sep 06, 2026
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Reporting | 11% | - Export and analyze data - Use relationship management reports - Link with sales, purchase, and service modules |
| Topic 2: Task Management | 10% | - Close, cancel, or delete tasks - Set up teams and responsibilities - Create, assign, and schedule tasks - Transfer and update tasks |
| Topic 3: Campaign Management | 12% | - Assign targets and segments - Track campaign responses - Analyze campaign effectiveness - Plan and launch campaigns |
| Topic 4: Opportunity Management | 13% | - Create and track opportunities - Manage sales cycles and stages - Forecast and estimate sales - Generate opportunity reports |
| Topic 5: Promotions and Segments | 13% | - Process and reuse saved segment criteria - Define and manage segments - Generate communications for segments - Create and configure promotions |
| Topic 6: Address Book Management | 11% | - Export contact lists and reports - Create company and person contacts - Search and merge duplicate contacts - Configure address book |
| Topic 7: Organize Communications and Documents | 11% | - Track emails, calls, and automatic logging - Use interaction wizard - Build relationships - Manage attachments and interaction templates |
| Topic 8: Setup Relationship Management | 9% | - Duplicate search and email classification - Linking to customers, vendors, bank accounts - Automatic communication recording - Marketing setup |
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