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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Sales Central
D) HP Cirrus

2. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B) Next Business Day onsite + Labeling and Tagging
C) Deinstallation + Image load + Installation services
D) Installation services + Labeling and Tagging + Data and Device Security

3. Which statement is true about HP Care Pack Central? (Select two.)

A) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
B) It helps you quickly identify eligible Care Packs for an HP hardware product.
C) It enables you to view recommended Care Packs and supporting information.
D) It helps customers find discounts on hardware they plan to purchase.

4. In which customer situation would you propose a services contract?

A) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B) The customer wants to pay upfront for both hardware and services.
C) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
D) The customer uses only HP products.

Solutions: