Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
Over 39687+ Satisfied Customers
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
| Topic 2: Administration and Configuration | - System configuration management
|
| Topic 3: Maintenance and Troubleshooting | - Upgrade and patch management
|
| Topic 4: Security and Compliance | - Security configuration
|
| Topic 5: Installation and Deployment | - System installation procedures
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?
- A. Voice Portal Configuration Database
- B. Voice Portal Connector
- C. Voice Portal Postgres Database
- D. Microsoft MVC
What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?
- A. ACCCM Supervisor, Administrator and users
- B. Active Directory Logins
- C. ACCCM Location(s), CM and the Organization Chart
- D. Dial Plan Range
A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?
- A. Three
- B. One
- C. Four
- D. Two
A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?
- A. Change the Inactive Users field to'yes' in the User Parameters.
- B. Change the Delete Users field to 'no' in the System Parameters.
- C. Change the Inactive Usersfieldto 'yes'in the System Parameters.
- D. Change the Delete Users field to 'no' in the User Parameter.
When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?
- A. db_datawriter
- B. db_securityadmin
- C. witness_user_role
- D. db_owner
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